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It is a British Standard quality system which came into effect on 31 August 2009 and details the processes that have to be followed by removal companies who provide commercial removals and office relocations. Simpsons Removals are conscious of the need to provide a quality service and we are delighted to have achieved the required quality standard at the first attempt.
The standard requires that we:
a) define the scope for a commercial moving service, obtain preliminary information from the client and supplying quotations;
b) undertaking the commercial removal; and
c) monitoring the commercial moving service.
It applies to all forms of such service whatever the means of transport and handling or the type of property being moved, and whatever the type of customer organisation, e.g. office-based, industrial/manufacturing, private or public sectors.
In brief, approval to the British Standard quality means we are regularly audited to ensure that all of our operational and management procedures comply or exceed the specified standards offering our clients peace of mind that we are a professional organisation.