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It is a British Standard quality system which came into effect on 31 August 2009 and detauils the processes that have to be followed by removal companies who provide commercial removals and office relocations. Simpsons Removals are conscious of the need to provide a quality service and we are delighted to have achieved the required quality standard at the first attempt.
The standard requires that we:
a) define the scope of the overseas moving service, obtain preliminary information from the client and supply clear concise quotations;
b) undertake the overseas removal; and
c) monitor the overseas moving service.
It applies to all forms of overseas moving whatever the means of transport and handling or the type of property being moved, and whatever the category of client, e.g. private, corporate or public sector; domestic, office-based, industrial/manufacturing.
In brief, approval to British Standard BS8564 means we are regularly audited to ensure all of our operational and management procedures comply or exceed the standards specified, offering our clients peace of mind that they are dealing with a professional organisation.